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Terms & Conditions

The following are the Terms and Conditions for purchases of products and/or services from RoamingMan, which is a subsidiary of Ucloudlink USA Limited (hereafter “RoamingMan”). In order to place an order with our company, you must read and agree to the terms and conditions (“Terms and Conditions”) below. It is your responsibility to read and understand the terms and conditions completely and thoroughly, so please do not hesitate to contact us if you have any questions.
RoamingMan and you (the “Customer”) hereby agree to the following terms and conditions with respect to the product and/or service offering by RoamingMan to the Customer of the wireless communication device and peripheral equipment (the “Equipment”), including, but not limited to, mobile hotspots, USB cables, user guides, and related or additional services (the “Services”) which are described herein or included in any agreement between Customer and RoamingMan for products and/or services (“Agreement”).

·           I. Acceptance of Terms and Conditions

1.      If the Customer places an order via RoamingMan’s website (www.roamingman.com), this will constitute the Customer’s acceptance of the Terms and Conditions. If the Customer places an order via telephone, FAX, or any other method, acceptance of the Equipment shall constitute the Customer’s acceptance of these Terms and Conditions.

·           II. Authorization

1.      If Customer is an entity other than an individual, the person signing the Agreement represents and warrants that he/she has been properly authorized and empowered to enter into the Agreement on behalf of such entity.

2.      Customer authorizes RoamingMan to verify the Customer’s creditworthiness with a credit reporting agency.

·           III. Equipment Delivery

1.      An order for Equipment must be placed by the Customer before 5 PM EST (Eastern Standard Time) Monday to Friday (no orders are processed on weekends) in order to be prepared for standard or overnight delivery options. If the Customer’s order for Equipment arrives after 5 PM EST, then the Equipment order will be considered to be placed on the next business day.

2.      From the end of the Usage Term (the rental time period in which the Customer is being charged for the Services), the Customer has two (2) business days to return the Equipment to RoamingMan. Late fees begin to accrue on the third (3rd) business day after the Usage Term ends.

3.      RoamingMan will take responsibility for the Equipment during transportation to the Customer’s address as designated by the Customer.

4.      Standard delivery dates are business days (non-holidays) Monday through Friday. Saturday delivery is available at additional cost.

5.      RoamingMan will use reasonable efforts to deliver the Equipment prior to the requested Departure Date (the date the Customer is schedule to leave the country), but it shall not incur any liability in the event of any delay caused by force majeure or other circumstances beyond its control.

6.      The Customer will accept the Equipment when delivered on or before the Departure Date, and if for any reason the Customer fails to accept the Equipment when delivered on or before such date, the Customer shall nevertheless be liable for the stated Rental Charge and any applicable cancellation charge per the Terms & Conditions in which the Equipment was ordered.

7.      If the Customer is not present when the Equipment is delivered to the Customer’s address, the Customer is authorizing RoamingMan and its agent or delivery company to drop off the Equipment at the Customer’s shipping address. From the time the equipment is delivered to the Customer’s address, the Customer is responsible for the care of the Equipment.

·           IV. Charges

1.      Rental Period – The number of days between the Departure Date and Return Date.

2.      The Customer will pay daily charges from the Departure Date (the date in which the Customer departs) until the Return Date (the date in which the customer returns) for all of the Equipment specified in the Terms and Conditions until the Equipment is returned to and accepted in writing by RoamingMan. Equipment rental charges apply to full days only (not fractional days).

3.      RoamingMan is entitled to bill the Customer, on a delayed basis, at any time after the Equipment has been returned for any and all charges for which the Customer shall be responsible pursuant hereto, whether or not RoamingMan is aware of such charges at the time of the return of the Equipment. All charges and other amounts billed pursuant to this Agreement are payable by the Customer at the end of Rental Period, or if not computed at the end of Rental Period, then upon demand given by RoamingMan to the Customer.

4.      The Rental Charge is charged to customer credit card upon placement of customer order. Any other amounts due to RoamingMan under this Agreement are payable at the end of the Rental Period. RoamingMan shall be entitled to charge interest at the rate of 5% per month (or part month) on any overdue amounts. However, in no event will any late payment charges exceed the highest lawful rate.

5.      Late fees start on the 3rd business day after your return as per the Standard Daily Rate of equipment rental, per day/per unit, until the date you return the equipment.

6.      Customer shall be liable for and obligated to pay RoamingMan for all expenses, including reasonable attorneys’ fees, collection fees and court costs incurred in connection with any collection, repossession or other action brought to enforce RoamingMan’s rights hereunder.

7.      Pricing. The following are the prices charged for RoamingMan’s equipment and services (Services), and all prices are in U.S. Dollars.

Next Day Shipping and Handling with Return Shipping included

Equipment & Services

Price

Description

RoamingMan WiFi Hotspot & Service

RoamingMan WiFi – Unlimited Internet

$9.99/day

Hotspot and service charged per day

RoamingMan WiFi - Late Fee

$9.99/day

Charged per day/unit as stated in the Terms & Conditions

Shipping

Shipping and Handling
with Return Shipping included

$19.90

UPS Delivery Service (US domestic  4-7 business days)

Standard Shipping and Handling 

with Return Shipping included

$29.90

UPS Delivery Service (US domestic 3 Business days)

Next Day Shipping and Handling
with Return Shipping included

$49.90

UPS Delivery Service (US domestic 1 Business day)

Insurance

Insurance

$19.99/device

Covers loss, theft, or damage of equipment, after $100.00 deductible/per device

($100 Deductible / Device)

per Customer


Fees for Damaged or Lost Items Without Insurance

RoamingMan WiFi Hotspot

$200.00

If equipment is lost, stolen, or damaged/no insurance

USB cable/Attachments/Other

$5.00 / each

Including missing or damaged USB cable, etc.

Travel case

$5.00

Travel case sent with order

Cancellation Fee

$49.90

$49.90 Cancellation fee charged after the product has shipped.

Fees for Damaged or Lost Items With Insurance

RoamingMan WiFi Hotspot

$100.00

If equipment is lost, stolen, or damaged with insurance

USB cable/Attachments/Other

$5.00 / each

Including missing or damaged USB cable, etc.

Travel case

$5.00

Travel case sent with order

Cancellation Fee

$49.90

$49.90 Cancellation fee charged after the product has shipped.

·          

1.      If the Customer is having any difficulty with using the Service while at their destination, the Customer must notify RoamingMan within the Rental Period in order to qualify for any possible refund or discount to a Charge. Any refund or discount to a Charge is provided solely at RoamingMan’s discretion.

2.      Customer must notify RoamingMan in writing of any final disputes regarding Charges within 30 days of receipt of the invoice, or final payment notification, containing the disputed Charge or else the right to dispute the Charge will be waived.

3.      Cooperation: IPAYLINKS LTD, 6 PROSPECT WAY, ROYAL OAK INDUSTRIAL ESTATE, DAVENTRY, NORTHAMPTONSHIRE, THE UNITED KINGDOM.

·         V. Payment and Forms of Payment

1.      The Rental Charge is charged to customer credit card upon placement of customer order. Any other amounts due to RoamingMan under this Agreement are payable at the end of the Rental Period. RoamingMan shall be entitled to charge interest at the rate of 5% per month (or part month) on any overdue amounts. However, in no event will any late payment charges exceed the highest lawful rate.

2.      RoamingMan may, in its sole discretion, accept a non-US credit card from Customer, in which case RoamingMan will take a deposit in lieu of authorization. RoamingMan will not accept responsibility for any fluctuation in exchange rates during the period in which a deposit is held.

3.      By providing RoamingMan with a Credit Card, the Customer represents that RoamingMan  is authorized to make charges on such account.

4.      Debit cards are not accepted form of payment.

5.      RoamingMan accepts Visa, MasterCard, American Express and PayPal.

6.      At RoamingMan’s sole discretion, we may establish invoicing for corporate or other Customers.

·          

·         VI. Use of Equipment

1.      Upon delivery to the Customer, RoamingMan will provide instructions on the use of the Equipment by way of User Guide which will be provided via a printed, electronic PDF File, or email version.

2.      The Customer will use the Equipment in a careful and proper manner and in accordance with the instructions within the User Guide and in no other manner.

3.      The Customer agrees not to:
1.use the rented equipment within the United States or any country not listed in the original order for purposes other than the setup and configuration. In the event the customer uses the device within the United States or any other country not listed on the order form, RoamingMan will charge $0.01/KB after 20MB of data used. RoamingMan reserves the right as stated in Article III, section 3 to charge the customer’s credit card on a delayed basis.
2.effect any repairs or modifications to the Equipment, or attempt to reverse engineer the Equipment;
3.remove or interfere with any certification markers affixed to the Equipment;

4.deface or add to the Equipment;
5.sublet or allow the use of the Equipment by any third party;
6.attempt to dispose of the Equipment, or encumber or grant any interest in the Equipment to any third party.

4.      If the option for insurance has been waived, in the event of any loss, damage, theft or disappearance of the Equipment while on rental, regardless of circumstances, the Customer shall pay to RoamingMan on demand, an amount equivalent to the value of the Equipment in accordance with RoamingMan’s then-current listed Equipment sales prices. In the event the Equipment is stolen or lost, the Customer is liable for all Rental Charges on such Equipment until it is deactivated by RoamingMan.

5.      During the Use of Equipment, the Customer should contact RoamingMan with any trouble or customer support issues in order to provide RoamingMan the opportunity to resolve any difficulties.

6.      Cooperation does not guarantee the use of Voice over IP (VoIP) applications such as Skype, Google Voice, etc…

·         VII. In The Event of Loss or Damaged Equipment

1.      In the event that your Equipment has been lost, damaged, stolen, or disappeared, notify RoamingMan immediately by email (supportus@roamingman.com).


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