Terms & Conditions

The following are the Terms and Conditions for purchases of RoamingMan^® products and/or services from UCLOUDLINK (AMERICA), LTD. (hereafter “UCLOUDLINK”). In order to place an order with our company, you must read and agree to the terms and conditions (“Terms and Conditions”) below. It is your responsibility to read and understand the terms and conditions completely and thoroughly, so please do not hesitate to contact us if you have any questions.
UCLOUDLINK and you (the “Customer”) hereby agree to the following terms and conditions with respect to the product and/or services offering by UCLOUDLINK to the Customer of the wireless communication device and peripheral equipment (the “Equipment”), including, but not limited to, mobile WiFi hotspot terminal, USB cables, User Manuals, and mobile data services (the “Services”) which are described herein or included in any written agreement between Customer and UCLOUDLINK for products and/or services (“Agreement”).

·         I. Acceptance of Terms and Conditions

        1.If the Customer places an order via UCLOUDLINK’s website (www.roamingman.com), the successful online payment transaction shall constitute the Customer’s acceptance of the       Terms and Conditions.

        2.If the Customer places an order via UCLOUDLINK’s authorized Distributors or any other method, acceptance of the Equipment shall constitute the Customer’s acceptance of these Terms and Conditions.

·         II. Authorization

1.     If Customer is an entity other than an individual, the person signing the Agreement represents and warrants that he/she has been properly authorized and empowered to enter into the Agreement on behalf of such entity.

2.     Customer authorizes UCLOUDLINK to verify the Customer’s creditworthiness with a credit reporting agency.

·         III. Equipment Availability Options

Our Equipment is available by options of rental or one-time buyout. Either way, the Equipment will be activated for mobile data services prepaid by Customer.

        *Equipment Delivery/Return Under Rental Option:

1.     An order for Equipment must be placed by the Customer before 5 PM (Eastern Standard Time) Monday to Friday (no orders are processed on weekends) in order to be prepared for standard delivery options which include courier’s delivery to the designated address by Customer order or self-pick-up at UCLOUDLINK’s specified sales network, whichever way the Customer may choose in his/her discretion when placing order. If the Customer’s order for Equipment arrives after 5 PM, then the Equipment order will be considered to be placed on the next business day.

2.     From the end of the Usage Term (Services period), the Customer has two (2) business days to return the Equipment to UCLOUDLINK. Late fees begin to accrue on the third (3rd) business day after the Usage Term ends as per the Standard Daily Rate of Customer order, per day/per unit, until the date Customer returns the Equipment, up to the equivalent of the Equipment being lost.

3.     UCLOUDLINK will take responsibility for the Equipment during transportation to the Customer’s address as designated by the Customer.

4.     Standard delivery dates are business days (non-holidays) Monday through Friday. Delivery on weekends or public holidays is available at additional cost as UCLOUDLINK deems fit.

5.     UCLOUDLINK will use reasonable efforts to deliver the Equipment prior to the date the Customer is scheduled to leave the country, but it shall not incur any liability in the event of any delay caused by force majeure or other circumstances beyond its control.

6.     The Customer will accept the Equipment when delivered on or before the Departure Date, and if for any reason the Customer fails to accept the Equipment when delivered on or before such date, the Customer shall nevertheless be liable for the stated Services Charge and any applicable cancellation charge per the Terms & Conditions in which the Equipment was ordered.

7.     If the Customer is not present when the Equipment is delivered to the Customer’s address, the Customer is authorizing UCLOUDLINK and its agent or delivery company to drop off the Equipment at the Customer’s shipping address. From the time the equipment is delivered to the Customer’s address, the Customer is responsible for the care of the Equipment.

*Equipment Delivery And Use Under Buyout Option:

Upon acceptance of Equipment under buyout option, Customer has the ownership of such Equipment and is able to activate and use the Equipment by recharging his/her prepaid mobile data services via UCLOUDLINK’s website.

·         IV. Services Charges

1.     Services Charge under Equipment rental option: Customer is charged for the mobile data services for the Usage Term as specified by Customer order;

2.     Services Charge under Equipment buyout option: the Customer recharges his/her prepaid mobile data services.

3.     Damages compensation under Equipment rental option: UCLOUDLINK is entitled to bill the Customer, on a delayed basis, at any time after the Equipment has been returned for any and all damages for which the Customer shall be responsible pursuant hereto, whether or not UCLOUDLINK is aware of such damages at the time of the return of the Equipment. All damages compensations billed pursuant to this Agreement are payable by the Customer at the end of Usage Term, or if not computed at the end of Usage Term, then upon demand given by UCLOUDLINK to the Customer.

4.     UCLOUDLINK shall be entitled to charge interest at the rate of 5% per month (or partial month) or highest lawful rate, whichever is less, on any overdue amounts.

5.     Customer shall be liable for and obligated to pay UCLOUDLINK for all expenses, including reasonable attorneys’ fees, collection fees and court costs incurred in connection with any collection, repossession or other action brought to enforce UCLOUDLINK’s rights hereunder.

6.     In case of damages or defaulted order under Equipment rental option, Customer agrees to compensate UCLOUDLINK for loss as follows.

7. If the Customer is having any difficulty with using the Service while at their destination, the Customer must notify UCLOUDLINK within the Services Period in order to qualify for any possible refund or discount to a Charge. Any refund or discount to a Charge is provided solely at UCLOUDLINK’s discretion.

8. Customer must notify UCLOUDLINK in writing of any final disputes regarding Charges within 30 days of receipt of the invoice, or final payment notification, containing the disputed Charge or else the right to dispute the Charge will be waived.

·       V. Payment and Forms of Payment

1.     The Services Charge is charged to customer credit card or by other payment methods acceptable to UCLOUDLINK upon placement of Customer order. Any other amounts due to UCLOUDLINK under this Agreement are payable at the end of the Usage Term or such date as may be specified by UCLOUDLINK in writing.

2.     By providing UCLOUDLINK with a Credit Card, the Customer represents that UCLOUDLINK is authorized to make charges on such account.

3.     At UCLOUDLINK’s sole discretion, we may establish invoicing for corporate or other Customers.

·       VI. Use of Equipment

1.     Upon delivery to the Customer, UCLOUDLINK will provide instructions on the use of the Equipment by way of User Manual.

2.     The Customer will use the Equipment in a careful and proper manner and in accordance with the instructions within the User Manual and in no other manner.

3.     The Customer agrees not to:
1).use the Equipment in any country not listed in the original order for purposes other than the setup and configuration. 

2).effect any repairs or modifications to the Equipment, or attempt to reverse engineer the Equipment;
3).remove or interfere with any certification markers affixed to the Equipment;
4).deface or add to the Equipment;
5).attempt to dispose of the Equipment, or encumber or grant any interest in the Equipment to any third party unless Customer has purchased such Equipment.

4.     In the event the Equipment is stolen or lost, the Customer is liable for all Services Charges on such Equipment until it is deactivated by UCLOUDLINK.

5.     During the Use of Equipment, the Customer should contact UCLOUDLINK with any trouble or customer support issues in order to provide UCLOUDLINK the opportunity to resolve any difficulties.

·       VII. In The Event of Loss or Damaged Equipment

1.     In the event that your Equipment has been lost, damaged, stolen, or disappeared, notify UCLOUDLINK immediately by email (supportus@roamingman.com).

·       VIII. Equipment Malfunction Resolution (Applying to Rental Option only)

1.     If the Equipment is not in working order when received by the Customer or subsequently malfunctions then the Customer will notify UCLOUDLINK immediately.

2.     UCLOUDLINK will repair or replace the Equipment as soon as possible after UCLOUDLINK has been notified of the problem by the Customer, and provided the Customer is not in breach of its agreement with UCLOUDLINK, UCLOUDLINK will provide the Customer with the same or similar equipment (which shall constitute Equipment for purposes of this Agreement) as soon as possible for a period equivalent to the part of the Services Period unexpired when the malfunction occurred.

3.     If UCLOUDLINK finds that Equipment reported as faulty is in working order then the Customer will pay the cost of collection and delivery of the replacement Equipment in addition to the other fees payable under the Terms and Conditions.

·       IX. Equipment Ownership, Warranty Period, And Return Policy

1.     Under Equipment rental option, The Equipment will at all times remain property of UCLOUDLINK. Customers have no rights other than temporary use. During the Services Period, no dismantling or part replacements are authorized without the written approval of UCLOUDLINK.

2.     Under Equipment buyout option, Equipment shall become the property of Customer upon full payment and acceptance of the Equipment, with one-year Warranty Period commencing from the date of delivery during which any quality issues caused by reasonable wear and tear shall be repaired and fixed by UCLOUDLINK. However, any repairing cost and expenses due to Customer’s own cause which are not resulting from Equipment quality defects shall be at the sole expense of the Customer.

3.     Under Equipment buyout option, an Equipment may be eligible for return or replacement for the same item within 30 calendar days of Equipment delivery if it fulfils one or more of the following conditions:

1). Was delivered in a physically damaged condition

2). Failed to work properly due to quality defects

3). Has missing parts or accessories

4) Is different from what was ordered

All items must be returned in their original condition, with Device, original accessories, user manual, in the original packaging as delivered to you, and enclosed with a copy of (or) original receipt.

·       X. Termination

1.     The use of the Equipment and all Services may be terminated or deactivated without notice by UCLOUDLINK upon any of the following events: (a) UCLOUDLINK has any reason to believe the Equipment was obtained by any misrepresentation or fraudulent means; (b) UCLOUDLINK has any reason to believe that any meter on the Equipment has been tampered with; (c) UCLOUDLINK has any reason to believe the Equipment is or may be used for any illegal or improper purpose, or in violation of applicable laws; (d) a breach of any of these Terms and Conditions including the payment terms; or (e) detection of unusually high usage, or possible theft or fraud. UCLOUDLINK may also, at its discretion and in addition to other remedies available hereunder at law or in equity, take immediate possession of the Equipment without being obliged to repay any portion of the Services Charges. UCLOUDLINK may also terminate these Terms and Conditions without any liability whatsoever in the event that Services are not available to UCLOUDLINK or becomes unavailable for any reason. No remedy of UCLOUDLINK shall be exclusive of any other remedy whether provided herein or available at law or in equity, but shall be cumulative with other remedies.

2.     Should the Customer (a) obtain use of the Equipment by any misrepresentation or fraudulent means, or (b) tamper with Equipment, or (c) use the Equipment for any illegal or improper purpose, or in violation of applicable laws, or (d) otherwise commit a breach of these terms and conditions, then UCLOUDLINK may, at its option and in addition to other remedies available hereunder at law or in equity, (i) terminate this Agreement, (ii) immediately terminate all services to the Customer without being obliged to repay any portion of the Services Charges. UCLOUDLINK may also terminate this Agreement without any liability whatsoever to the Customer in the event that Services is not available to UCLOUDLINK by a systems operator. No remedy of UCLOUDLINK shall be exclusive of any other remedy whether provided herein or available at law or in equity, but shall be cumulative with other remedies.

·       XI. Applicable Law

1.     This Agreement shall be governed by the laws of  the State of New York, without giving effect to its choice of laws or provisions. Any legal action or similar proceedings shall be instituted and held in the State of New York, and Customer consents to the exclusive venue and jurisdiction of the courts in the State of New York.

·       XII. Liability, In-Country Service, & Representations

1.     Fair Use Policy (FUP) – In some countries, a Fair Use Policy may be in place in accordance with the business practices of the local internet service provider (the local in-country wireless network carrier or operator). If a FUP is in place, it may limit the transfer of a specific amount of data over a period of time. Internet service providers commonly apply a cap on the amount of wireless data when an individual user has exceeded a certain amount of data within a specified time period, which can result in a throttling down (slow down) of the connection speed. The Customer acknowledges that a FUP may be in place and accepts this possibility, and the Customer will not hold UCLOUDLINK liable for any FUP, throttling, or related issues which could affect the performance of the Equipment or the Customer’s usage experience.

2.     UCLOUDLINK warrants that the Equipment will be in working order when it is delivered to the Customer, but UCLOUDLINK cannot be responsible for the performance of the Equipment or the operation of the networks to which the Equipment is connected. The Customer acknowledges that Services may be temporarily interrupted (including dropped calls or weak signals), delayed, or otherwise limited due to a variety of causes, including but not without limitation to transmission limitations or interruptions, atmospheric conditions, system capacity limitations, network coverage, cell tower location / placement, wireless signal strength, network system, or equipment failure. The Customer’s particular geographic location within a country, building, or structure, as well as a variety of other related causes, may also affect the Equipment performance.

3.     UCLOUDLINK MAKES NO OTHER WARRANTIES, GUARANTEES OR REPRESENTATIONS, EITHER EXPRESS OR IMPLIED, REGARDING ANY MATTER, INCLUDING WITHOUT LIMITATION, THE MERCHANTABILITY, ACCURACY, RELIABILITY, CONDITION OR FITNESS FOR A PARTICULAR PURPOSE OF THE EQUIPMENT OR THE CELLULAR PHONE OR DATA SERVICES FURNISHED UNDER THIS AGREEMENT. EXCEPT AS SET FORTH IN SECTION 3 ABOVE, UCLOUDLINK DOES NOT REPRESENT THAT CUSTOMER’S USE OF THE PRODUCTS OR SERVICES WILL BE SECURE, TIMELY, UNINTERRUPTED OR ERROR FREE OR THAT THE SERVICE WILL MEET CUSTOMER’S REQUIREMENTS OR THAT ALL ERRORS IN THE SERVICE WILL BE CORRECTED OR THAT THE SYSTEM THAT MAKES THE SERVICE AVAILABLE WILL BE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

4.     Subject to these Terms and Conditions, the Customer shall be solely responsible for and shall indemnify and hold harmless UCLOUDLINK against all claims, demands and liability arising as a result of the lease, possession, use, condition, operation or misuse of the Equipment by Customer or third parties, or of the services provided hereunder, whether in breach of these Terms and Conditions or otherwise arising howsoever. This indemnity provision shall survive the termination of this Agreement.

5.     UCLOUDLINK WILL IN NO EVENT BE LIABLE FOR NOR SHALL THE CUSTOMER MAKE ANY CLAIM AGAINST UCLOUDLINK FOR ANY LIABILITY, CLAIM, LOSS, INJURY, DAMAGE OR EXPENSE OF ANY KIND (INCLUDING LOST PROFITS) WHETHER DIRECT, INDIRECT, INCIDENTAL OR CONSEQUENTIAL CAUSED BY THE EQUIPMENT OR THE FAILURE OF THE EQUIPMENT TO OPERATE CORRECTLY OR AT ALL, OR FOR ANY DELAY, FAULTINESS (SUCH AS DEGRADATION OF SERVICE) OR FAILURE OF THE SERVICES.

6.     The Customer shall be liable to UCLOUDLINK for all expenses, including reasonable attorneys’ fees, collection fees and court costs incurred in connection with any collection, repossession or other action brought to enforce UCLOUDLINK rights under this Agreement.

7.     UCLOUDLINK reserves the right to deactivate the Equipment at any time and without notice to the Customer, in the event that UCLOUDLINK detects unusually high usage or possible fraud in accordance with general operating practices and procedures in the cellular industry, and UCLOUDLINK shall have no liability whatsoever to the Customer for such deactivation.

·         XIII. General

1.     The headings in this Agreement are for convenience of reference only and shall not affect the meaning or construction of the terms and conditions contained herein.

2.     No waiver by UCLOUDLINK of any breach of this Agreement shall be considered as a waiver of any subsequent breach of the same or any other provision hereof.

3.     This Agreement cannot be assigned or transferred by the Customer, nor can this Agreement be modified (or any provision waived or modified) except by written instrument signed by UCLOUDLINK or its authorized agent. This Agreement constitutes the entire agreement between UCLOUDLINK and the Customer with regard to the subject matter hereof, and there are no other representations, conditions, warranties, guarantees, or collateral agreements, express or implied, statutory or otherwise, concerning the use of the Equipment or the Services, other than as set forth herein.

4.     UCLOUDLINK is not liable for any lack of privacy or security which may be experienced with regard to the Services. The Customer authorizes UCLOUDLINK’s monitoring and recording of data (Services) concerning the Customer’s account or the Services and consents to UCLOUDLINK’s use of automatic dialing equipment to contact the Customer. UCLOUDLINK has the right to intercept and disclose transmissions in order to protect its rights or property as permitted by applicable laws.

5.     These Terms and Conditions may be amended or modified by UCLOUDLINK in its discretion at any time by providing notice to Customer of such changes by email address of the Customer, or by any other reasonable means.

Privacy Policy

Last updated: July 2018

1. Introduction

1.1 Kindly note that Shenzhen uCloudlink New Technology Co., Ltd. and its affiliates (“we”, “us” or “uCloudlink”) takes the Personal Information of the user (“you”) very seriously and will take all effective measures to safeguard your privacy.

1.2 uCloudlink may collect your relevant information when you use our products and services.

This Privacy Policy is meant to help you understand how we collect, use, store and share your Personal Information and provide measures to access, update, control and protect these information.

1.3 This Privacy Policy is closely related to our services. Please read it carefully and make the appropriate decision based on the guidelines from this Privacy Policy.

1.4 By using our services, you agree that we may collect, use, store and transfer your information as described in this Privacy Policy. If you do not agree this Privacy Policy, you can terminate the registration or cancel the account.

2. How uCloudlink may collect and use Personal Information

What information uCloudlink may collect

uCloudlink may collect, store and use your information (“Personal Information”) while providing services. Personal Information refers to the information that can be used on its own or with other information to identify an individual, which will be collected when you use our products or services, including user name, date of birth, address, ID number, telephone number, email account, and when and where you use our products and services. If you do not provide the relevant information, you may not be able to register for an account and enjoy our services, as well as achieve the specific purpose for some particular service.

2.1 Information you may provide:

2.1.1 When you register for an account or use our services, you may provide relevant information, such as user name, telephone number, e-mail address, etc.

2.1.2 Information you provided to third parties through our services and stored when you use our services.

2.2 Information shared by third parties:

This refers to your information provided by third parties when they use our services.

2.3 Information collected by uCloudlink

When you use our services, uCloudlink may collect the following information:

2.3.1 Log information: when you use our services, the system may automatically collect technical information via cookies, web beacon or other methods including:

· Device or software information, such as your mobile device, web browser or configuration information provided by other programs to access our services, your IP address, and the version and IMEI number of your mobile device; information your searched or reviewed when you use our service, such as the keyword, the webpage you visited, and other information you surfed or request to provide when you use our service.

2.3.2 Location information: when you have location feature enabled and use location-based apps, we may collect your location information, including:

· When you access our services from the location-based mobile device, we may collect your location information;
· Real-time information from you or other users, including your geographic location indicated in your account information.

2.4 Description of Cookies

2.4.1 To ensure that the site is functioning, to provide you with an easier access experience, and to recommend content that may be of interest to you, we store small data files called cookies on your computer or mobile device. Cookies often contain identifiers, site names, and some numbers and characters. With cookies, websites can store data such as your preferences or shopping baskets. You can manage or delete cookies according to your preferences. We send you cookies to simplify the process of your repeated logins, store your shopping preferences or items in your shopping cart, and so on, to provide you with shopping preferences, help you optimize the selection and interaction of advertisements, and help you judge your login status and security of account or data.

2.4.2 In addition to cookies, we will also use other technologies such as web beacons and pixel tags on our websites. For example, the email we send to you may contain an address link to the content of our website. If you click on the link, we will track the click to help us understand your product or service preferences so that we can proactively improve customer service and experience. Web beacons are usually transparent images embedded in websites or emails. With the pixel tag in the email, we can tell if the email was opened. If you do not want your activity to be tracked this way, you can unsubscribe from our mailing list at any time.

2.4.3 We do not use cookies for any purpose other than those described in this Privacy Policy. You can manage or delete cookies according to your preferences. You can clear all cookies saved on your computer. Most web browsers automatically accept cookies, but you can usually modify your browser's settings to reject cookies, depending on your needs; you can also clear all cookies saved in the software. However, if you do this, you may need to personally change your user settings each time you visit the site, and the information you previously recorded will also be deleted and may have an impact on the security of the services you use.

How uCloudlink may use Personal Information

2.5 uCloudlink will use your Personal Information based on the following legitimate purposes.

2.5.1 Provide you with services；

2.5.2 Used for authentication, security, fraud monitoring, archiving and backup purposes to ensure the security of products and services provided to you by uCloudlink;

2.5.3 Help uCloudlink improve products and services;

2.5.4 Help uCloudlink know more about your access to and use of our services to fulfill your personalized requests, such as language settings, location settings, personalized support and instruction or other aspects.

2.5.5 Participate in market research related to our products and services;

2.5.6 analyze your geographical location to provide better network coverage.

2.6 To improve user experience and our services and other purposes with your consent, to the extent permitted by law, uCloudlink may apply the information collected from specific service through aggregate or personalized methods to other services. If uCloudlink provides the relevant options in related services, you can also authorize us to access these information provided and stored.

2.7 We may use user portrait formed by your information to share with partners who provide advertisement and analysis services to improve the effective target rates of advertisement and service information without recognizing your personal identity. Unless agreed by you, we will not share your personal information with partners who provide advertisement and analysis services.

3. How uCloudlink may share, transfer, disclose your Personal Information

How uCloudlink may share Personal Information

3.1 Except for the following circumstances, uCloudlink and its affiliates will never release your Personal Information to any third party without your consent.

3.1.1 uCloudlink and its affiliates may share your Personal Information with its partners, and the third party supplier, contractor and agent (they may not in your area) for the following purposes. If uCloudlink or its affiliates share your Personal Information with third parties as above. We endeavor to ensure third parties are in compliance with this Privacy Policy and other applicable security measures when they use your Personal Information
· Provide you with services；
· Carry out the purposes as described in section “How uCloudlink may use Personal Information ”
· Fulfil the responsibilities and obligations in the User Agreement and this Privacy Policy;
· Understand, maintain and improve our service;

3.1.2 uCloudlink or its affiliates may save, store or disclose your Personal Information for the following purposes:
· Comply with applicable laws and regulations and safeguard public interest; 
· Comply with court orders or regulations of other legal procedures;
· Comply with regulatory requirements of relevant government departments;

· protect the legal rights, personal/real property, or personal safety of our Users and uCloudlink’ s employees.

4. Where we store your personal information

Your personal information and documents is stored in uCloudlink’s server and servers’ of third party provider we engaged to provide service to us. uCloudlink will ensure such third party to comply with this Privacy Policy and other appropriate confidential and security measurement that requested by uCloudlink when they use your personal information.

5. How you access and control your Personal Information

5.1 uCloudlink will do its utmost to take the appropriate technical measures to ensure that you can access, update, correct and delete your own registration information or other Personal Information provided when you use our services.

5.2 you access, update, correct and delete the aforementioned information, you may be asked for authentication to protect the information security.

5.3 you can cancel your account in accordance with the provision stated in “Notes on the cancellation of uCloudlink account". After you cancel your account, your personal information will only be removed from the front system of uCloudlink's associated website and we will keep it irretrievable, accessible, or anonymized.

6. How uCloudlink protect Personal Information

6.1 uCloudlink only retains your Personal Information for the time period necessary for the purposes described in this Privacy Policy and as required by applicable laws and regulations.

6.2 uCloudlink uses various management policies (such as establishing information security system; signing a confidentiality agreements with information management employees; allowing only work-related employees to access the information collected; and other similar policies) and security techniques, procedures (such as entering passwords before access, access control isolation, monitoring for computer use, etc.) and periodical audit to prevent the loss of information, improper use, and unauthorized reading or disclosure. For example, in some services, uCloudlink uses encryption technology (such as SSL) to protect the Personal Information you provide. However, please understand that due to technical limitations and possible malicious means, it is impossible for any company providing Internet-related services to guarantee 100% security of information, even if all efforts are made to strengthen security measures. You need to understand that the systems and communication networks you use to access uCloudlink services may be subject to problems that are beyond uCloudlink’s control.

6.3 If uCloudlink is informed that the security of the data it has acquired and stored is compromised or the user's nonpublic information is disclosed to an unrelated third party due to external acts (such as hacker attack), uCloudlink will take reasonable actions (including but not limited to internal investigations, reporting and notification to law enforcement agencies, and cooperation with the law enforcement agencies) as it may consider appropriate, notwithstanding any disclaimer in this Policy. In parallel, uCloudlink will take legal and reasonable steps as it deems appropriate to notify the relevant users, informing them of the information disclosed and the extent to which we are aware of such situations.

7. Protection of minors’ Personal Information

Anyone who is identified to be a minor customer must obtain the consent and instruction from his or her parents or guardians to use our products and services.

If you are a minor, you shall obtain the agreement of your legal guardian before providing your Personal Information.

8. Scope of this Privacy Policy

Except as otherwise herein provided, all expressions in this Privacy Policy have the same meaning stated in the User Agreement.

8.1 This Privacy Policy is not applicable to the following circumstances:

8.1.1 Information collected by third party services (the third-party websites included) through our services;

8.1.2 Information collected by other advertising companies to serve advertisements through our services;

8.2 You shall accept the terms of use and the Privacy Policy (it is not bound by this Privacy Policy, please review their terms of use carefully) of third parties when you use their social media sites or other services (including the Personal Information you provided).

8.3 This Privacy Policy is only applicable to the information collected by uCloudlink but not applicable to the services or the use of information provided by third party. uCloudlink is not responsible for how the third parties use your Personal Information.

8.4 If this Privacy policy is in conflict with the personal information regulation of the country or territory where the user locates, the aforementioned regulation shall prevail.

9. Updates to this Privacy Policy 

We may amend or update this Privacy Policy from time to time. You will be able to see our last updated privacy policy, along with its revision date. If there are material changes to your rights under this Privacy Policy, we will notify you through agreed method of contact before the revised version takes effect. By continuing to use our services, you agree to the bounds of the revised version of this Privacy Policy.

Any notice from uCloudlink will be sent to the email address, phone number, and/or mailing address left when you register for an account or purchase of our product, or pushed directly through mobile phone system. If sent via electronic methods, notice shall be deemed served when your device or the used electronic system receives the message; if sent by courier, it shall be deemed served on the third day after sending out.

If you have any questions, comments, suggestions or doubts about this Privacy Policy or our products, please feel free to give us a feedback. Contact us:

1) E-mail address: service@ucloudlink.com

2) Telephone No.: 400-699-1314